Development and Expertise Manager at Teknowledge in Victoria Island, Lagos

Overview

We're looking for a Development and Expertise Manager to head the development, dispatch, and compliance of capacity-building plans and expertise management operational structures across the company. This position make sure that processes employees—from frontline assist to back-workspace processes—are well-equipped with the competencies, expertise, and resources they need to execute productively, repeatedly, and in alignment with business targets. The successful applicant will team up with subject matter professionals, product and tech teams, and process/service owners to keep development and expertise materials precise, applicable, and in sync with continuously adapting operational workflows.

Duties

• Design, head, and constantly enhance the development plan for processes teams, in sync with business targets, service guidelines, and compliance obligations.
• Head the plan, execution, and ongoing management of the company's expertise management system (KMS).
• Supervise the development and dispatch of orientation, position-based, and cross-operational capacity-building plans to aid development, quality, and effectiveness.
• Recognize learning differences and execute skill-focused learning paths and accreditation frameworks.
• Establish development indicators, track results, and measure performance through KPIs, response, and effectiveness data.
• Own and regulate the processes information repository, making sure content is ongoing, organized, precise, and easy to navigate.
• Advance a self-service culture by optimizing expertise availability and user efficiency for frontline teams.
• Serve as a adjustment agent during process rollouts, system upgrades, or new operational base releases by supplying enablement plans that ensure successful information exchange and adoption.
• Work alongside department heads, vendors, and SMEs to recognize expertise differences and development avenues.
• Act as the central point of reach out for all development and expertise-associated questions.

Expertise & Competencies:

• 7+ years of expertise in development, expertise management, or learning & development, with a minimum of 3 years in a executive guidance or strategic position.
• Demonstrated achievement designing and top capacity-building plans and expertise plans at scale in a financial technology, digital solutions, or high-volume processes environment.
• Solid experience in coordinating or overseeing expertise bases, SOP libraries, and organized content.
• Competence in coordinating and optimizing Expertise Management Operational structures (KMS) which includes Confluence, SharePoint, or ServiceNow Expertise.