HMO Desk Officer at Aniso Specialist Medical Centre in Benin City, Edo

Job Description

We are looking for a dependable, meticulous and specialist HMO Desk Officer to join our front desk team.
This position is key in making sure smooth engagements between the hospital, Health Servicing & maintenance Entities (HMOs) and patients.
The HMO Desk officer will manage patient registration, process HMO authorizations, confirm coverage and preserve precise HMO records while upholding outstanding client support guidelines.

Act as the primary point of reach out for all HMO-associated patient engagements.
Register patients under their respective HMOs and verify qualification before discussions or treatments.
Acquire and process pre-authorisations and authorizations from HMO for standardized processes, medications and inquiries.
Oversee proper submitting and retrieval of both HMO and general patient records, making sure easy entry when needed.
Convey productively with HMO delegates to settle queries, discrepancies or authorization setbacks.
Collaborate with the Accounts and Invoicing team to resolve HMO requests and ensure precise entries.
Mentor patients through their HMO perks, constraints and necessary standardized processes in a polite and specialist manner.
Ensure secrecy, precision and proper structured of all HMO-associated documents.
Uphold business manners by greeting employees, patients and visitors courteously and preserving clear, respectful information exchange at all times.
Comply firmly to hospital rules and standardized processes regarding patient information and HMO requests.

Bsc in any site (Health, Management or associated fields are a desirable asset).
Required location Benin city.
Robust organisational and handling multiple responsibilities competencies with meticulousness.
Skilled in computer use, which includes Office productivity software and hospital/coverage software.
Clear articulation and people skills for efficient engagement with patients, employees and HMO associates.
Capability to take directions, follow hospital standardized processes and implement duty independently when necessary.
Exhibited capability to operate and navigate HMO portals confidently, without oversight, for verifications, authorizations and requests processing.
Previous expertise in HMO desk processes, invoicing or hospital records management is a plus.
Specialist demeanor, discipline and responsibility are crucial.

Suitable applicants should send their Resume and Cover letter to: anisospecialist2@gmail.com using the position name as the subject of the email.