Front office Delegate at Coinbox Limited in Ogba, Lagos

Position Overview

The Front office/Client Care Delegate will act as the first point of reach out for customers, associates, and visitors, while also offering outstanding client support assist to guarantee smooth customer experience. This position blends front office reception, customer information exchange, and customer experience duties in a dynamic tech and logistics environment. The preferred candidate is specialist, structured, technology-savvy, and client-oriented, with the capability to manage questions, settle service issues, and assist operational frameworks.

Primary duties

• Welcome and greet visitors, customers and employees in a specialist manner.
• Oversee incoming calls, emails and walk-in questions, making sure prompt and courteous responses.
• Preserve the reception zone and ensure a specialist, welcoming environment.
• Timetable and organize assignments and sessions as necessary.
• Act as the primary point of reach out for client questions, service issues, and service requests.
• Help clients in navigating the organization’s SaaS channels, resources, or logistics initiatives.
• Document, track, and check in on client concerns, making sure solution within accepted timelines.
• Report to higher support tier technical or sophisticated concerns to the suitable internal teams while keeping clients current.
• Offer product/service information and direction to improve client fulfillment.
• Preserve precise client records and recordkeeping using CRM or ticketing operational structures.
• Assist functions and technical teams with customer communications and status reports.
• Help in tracking service effectiveness and client response to enhance service standard.

Credentials & Qualifications

• At least a Higher national diploma or Bachelor's degree academic qualification or equivalent in Business Management, Mass communications, or any relevant field.
• 1–3 years of expertise in client support, front office, or customer relations (expertise in technology, SaaS, or logistics will be an added advantage).
• Outstanding verbal and professional writing competencies.
• Robust interpersonal and issue resolution abilities.
• Competence in Ms office tools, CRM software and client assistance resources.
• Task juggling skill, prioritize, and work productively in a dynamic environment.
• Specialist appearance, positive mindset, and robust client-first mentality.