Client Initiatives Manager at Hapag-Lloyd AG in Lagos, Nigeria
Organization:
- Hapag-Lloyd AG
Job Location:
- Lagos, Nigeria
Employment Type:
- Full time
Date Posted:
Job Description
Role Overview
- To supply the highest levels excellent quality, be client-oriented and produce value for clients in addition to for Hapag-Lloyd.
- Also to assist formulate an deep comprehension of HL CS & Sales Plan framework, Export & Import methods, Billing, EDI and Status updates qualifications.
- Has good expertise in HL online goods, value added solutions & premium solutions that may be presented for additional price / volume dedication.
- Also to optimize productivity and reduce penalties on the position.
Primary duties
- Engage in Client Facing (F2F) sessions, joint visit with sales, QBR’s
- Escalated problem solving as defined by QSC or elevated during QBR’s with clients, that may require a adjustment in clients’ conduct or HL process managing (i.e., not pertaining to any specific problem with a ongoing shipment)
- Together with Sales and Digital Managers, arranges the on boarding process for new clients
- Describes Sales & Client support setup, dial in numbers for problem solving, one mailbox for case solution etc.
- Clarify HL standard product and our dedication on Quality Promises
- E-Biz Resources advancement, development and on boarding
- OBL Printing on boarding and setup (Assist synchronization among client RCS, BDS and MTD team in Hamburg)
- Assist clients for questions in local language
- Engage in cross-operational unit sessions, discussing initiatives for routine challenges including other teams
- Comprehends client’s stock chain / process qualifications and show for executive review for acceptance
- Manages customs initiatives requiring local language and/or visits
- Within and outside the organization point of entry for customs matters, across all zone departments
- Duly communicates local customs progress updates to in charge parties
- Analyzes effect of local customs qualifications to guarantee adherence
- Engage and assist the worldwide/regional projects connected with Client support
- Help in the rollout and lead the usage of current and prospective product offerings by HL
- Assist and train counter team for coordinating following duty connected with payment postings, container releases, local record stamping, OBL issuance and acceptance, BL amendments in immediate cases.
- Organize and send Internal Regulate Check Lists
- Dispute management / solution
- Recognizing zones of development and development employees to their qualification
Why Join Us
- Be a part of a worldwide leader in the logistics industry.
- Avenue to make a major influence on our business in a rapidly growing region.
- Collaborate with a multifaceted and skilled team of experts.
Application Due Date
- Thursday 2nd Oct, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online