Front office Front desk officer at OroFacial Dental Practice Limited in Abuja

Position Overview

The Front office Front desk officer serves as the face of the clinic, offering a warm and welcoming expertise for every patient. This position requires a high level of competence, outstanding planning abilities, and the capability to manage various duty in a dynamic environment.

Duties

• Welcome patients and visitors promptly and warmly, producing a welcoming atmosphere.
• Timetable, verify, and oversee patient assignments, optimizing the day plan for maximum effectiveness.
• Response phone calls, address questions, and handle patient questions about solutions, invoicing, or assignments.
• Collect and modify patient information, making sure precision and secrecy.
• Process invoicing and payments, and help patients with coverage queries.
• Preserve a clean and structured reception zone, making sure a specialist appearance.
• Organize with clinical employees to guarantee smooth patient flow and prompt service.
• Manage patient service issues or matters tactfully and report to higher support tier as required.

Qualifications

• Higher national diploma or equivalent; additional accreditation onsite management or client support will be an added advantage.
• Demonstrated expertise as a front desk officer, customer service rep, or similar position.
• Competence in Ms office tools and understanding with dental management software (preferred).
• Robust interpersonal and verbal abilities.
• Task juggling skill and organize schedule productively in a occupied environment.
• Meticulousness and a dedication to patient secrecy.

Perks

• Attractive remuneration and employee perks.
• Avenue for advancement inside the clinic.
• Development and career advancement avenues.
• A cooperative work culture and patient-centered culture.