IT Processes Manager at Jubaili Agrotec Limited in Idu, Abuja (FCT)

Role summary

• Oversee and oversee the local IT Helpdesk Team located at the main branches.
• In charge of making sure that all User IT-associated needs and requests are fulfilled promptly, as part of the ticket management standardized process.
• Help in the issue resolution process to restore service to users when interrupted, as part of the system issue management standardized process.
• Organize IT applications, structure projects, and process regulate projects, upgrades, implementations, requests, etc.
• Build, preserve, and routinely modify the organization’s software & hardware stock, as part of Resource control.
• Collaborate with local IT and outside vendors in selecting IT solutions/initiatives, discussing terms agreements/proposals, and analyzing vendor’s effectiveness, as part of the vendor management.
• Communicate IT qualifications/financial plan to the facility and convey facility qualifications/Financial plan to IT corporate, as part of the financial plan management.
• Coordinate and preserve the User Entry Management for all Nigeria branches.
• Evaluate the internet service effectiveness, settle network access concerns, formulate alternative/backup initiatives, and make strategic guidance/upgrades for executive review when needed.
• Compose standardized processes and system manuals for the finished projects.
• Engage during the formation of development materials. Oversee the development of user department staff in application of mobile initiatives, teamwork platforms, Enterprise platform planning operational structures, or corporate service applications.
• Constantly be actively searching for ways to enhance data supervising and supply better value to the employees.
• Help in preserving adherence with corporate IT guidelines, procedures, and direction.
• Supply consistent team communications, arrange regularly scheduled team sessions, and assess the IT team's effectiveness.

Others:

• Organize and collaborate with team members, teammates, and superiors on work concerns to guarantee most effective dispatch of work duties.
• Organize, confirm, and send periodic documentation, or any other data status updates material as per task criteria and management requests.
• Engage in organizing and participating necessary commute, initiatives, sessions, or workshops as per management request and task criteria.
• Carry out any other obligations as per management request or task criteria.

Credentials

Interested applicants should have a Bachelor's or MSC with 10-12 years of expertise.