Customer service representative / Customer engagement officer at PRP Consult in Ipaja, Lagos

Position Overview

We are at present looking for a well-skilled Customer service representative to join our team. The preferred candidate must possess a marketing instinct, have clear articulation competencies, and a great personality that can stand for the organization in a positive light.

Duties

• Manage client questions and settle service issues productively
• Build and preserve robust client connections
• Assist the sales/promotion team when needed
• Stand for the organization competently in all engagements
• Take action promptly to client orders and questions.
• Liaise with clients via multiple platforms.
• Recognize and settle clients’ service issues.
• Know the organization’s goods inside and out so that the candidate can response questions.
• Process orders, forms, and requests.
• Track different depots of the organization to guarantee they do not run out of inventory.
• Keep records of clients’ engagements, financial record, comments and service issues.
• Convey and organize with teammates as necessary.
• Preserve a positive, empathetic, and specialist mindset toward clients at all times.
• Offer input on the effectiveness of the client support process.
• Oversee and organize thedistribution of our goods to clients.
• Ensure client fulfillment and offer specialist client assistance.
• Organize sales endeavors with team members and other departments
• Evaluate the territory/market’s possibility, track sales, and status documentation
• Show, advance, and sell goods using reliable arguments to current and potential clients
• Reach out to client directs through cold calling
• Accomplish accepted-upon revenue goals and results inside the timetable

Qualifications

• At least 5 years of expertise in a Client support or relevant position
• Outstanding spoken and documented English
• Robust interpersonal and persuasive verbal abilities
• A marketing instinct and connection management
• Trust, smart appearance, and a positive mindset
• Task juggling skill and manage pressure competently.