Agent Service officer at Palmpay Limited in Abuja
Organization:
- Palmpay Limited
Job Location:
- Abuja
Employment Type:
- Full time
Date Posted:
Job Description
Position Overview
The Agent service officer (ASO) is in charge of managing the retrieval, replacement, and deploying of POS terminals for walk-in agents, while making sure smooth post-sales aid offerings. The position also comprises coordinating coin redemption financial record, preserving precise records, and offering prompt technical support to agents to reduce non-operational time and optimize fulfillment.
Primary duties
- Organize retrieval and replacement of faulty POS terminals.
- Coordinate deploying of POS terminals for walk-in agents.
- Oversee and resolve coin redemption financial record.
- Offer IT assistance and handle agent questions.
- Produce documentation on repairs, coin financial record, and agent solutions.
- Recognize recurring concerns and endorse process enhancements.
Education & Expertise
- Bsc in Business Management or relevant field
- 1- 3 years’ expertise as a Customer service rep or Agent Service Officer in a Financial technology or Financial institution.
- A member of a professional body in Client support is a plus.
Essential skills:
- Service-oriented mentality
- Technical talent
- Workflow optimization onboarding
- Responsibility and honesty and reliability
- Collaboration and partnership.
Application Due Date
- Tuesday 30th Sep, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online