Customer experience Officer at a Dynamic Real Estate Firm in Lagos

Position Overview

We are looking for a Customer experience Officer to guarantee customers accept the best service and remain satisfied throughout their property journey.

Primary duties

• Serve as the primary point of reach out for customers, dealing with questions and matters promptly.
• Build and preserve robust customer connections to motivate commitment and client recommendations.
• Mentor customers through real estate purchase, leasing, or management methods.
• Work alongside sales, promotion, and processes teams to improve the customer experience.
• Supervise customer recordkeeping, agreements, and records to guarantee precision and adherence.
• Organize distribution methods and deliver promptly status reports on project status.
• Collect and evaluate client response to enhance service dispatch.
• Lead client fulfillment and long-term relation.

Qualifications

• Bsc in Business, Promotion, Communications, or relevant field.
• Previous expertise in customer experience, customer relations, or client support.
• Robust customer connection management and client support expertise
• Solid understanding of recordkeeping managing and process management.
• Clear articulation and people skills.
• Robust solution-oriented capability and meticulousness.
• Competence in Ms office tools and CRM resources.
• Capability to thrive in a dynamic, service-oriented environment.