Automated Servicing & maintenance Management System Admin at a Facility Management Company - Khadasha Innovations Africa in Gbagada, Lagos

Positions & Duties

To offer frontline client relation and productive managing of tickets and service issues for our CMMS system, making sure users feel helped and the support center operates seamlessly.

Preferred candidate Profile

• Recently graduated fromBusiness Management, Communications, IT, or a relatedfield or NYSC Corp member seeking placement
• 6-12 months’ expertise incustomer service, support center, or any customer-facing position.
• Excellentcommunicationskills, bothwritten and spoken communication.
• Patient, meticulous, andeager to learn.
• Comfortablewith handling multiple responsibilities andprioritizing withina agile, service-oriented environment.
• Exposure to ticketing operational structures or grievance solution methods is a plus

Competencies:

• Robust verbal and professional writing competencies.
• Client-oriented mentality with patience and empathy.
• Basic diagnosing issues and issue resolution abilities.
• Capability to manage various queries competently and at the same time.
• Good corporate and document-keeping competencies.
• Cozy using Ms office tools and/or support center software.

Personal Traits:

• Initiative-driven and keen to grow.
• Meticulous and capable to follow standardized processes.
• Team player with capability to report to higher support tier concerns confidently.