QA Officer at Fibrehub Internetworking Services Limited in Omole / Ogba Junction, Lagos

Position Overview

We are looking for a QA Officer who will make sure that thenetwork solutions, client assistance, system setups, and entire processes meet defined quality benchmarks. The position includes supervising methods, running test service dispatch, auditing client engagements, and endorsing enhancements to improve service reliability, adherence, and client fulfillment.

Duties

• Supervise infrastructure key indicators (uptime, latency, bandwidth utilization) to guarantee adherence with SLAs.
• Carry out standard procedure inspection procedures on service system setups, fault outcomes, and servicing & maintenance initiatives.
• Confirm that client-facing solutions (internet, VoIP, data initiatives) meet quality benchmarks.
• Audit business processes (installation, provisioning, ticket solution, client orientation).
• Guarantee alignment to internal SOPs, compliance guidelines, and ISO/ITIL industry standards.
• Manage records of audits and documentation non-conformities.
• Execute random checks on service system setups and site processes.
• Confirm network optimization documentation, service test outcomes, and escalated fault closures.
• Carry out periodic call supervising, ticket assessments, and client fulfillment checks.
• Evaluate client response, service issues, and fulfillment surveys to recognize service differences.
• Track response and solution times to guarantee SLA adherence.
• Endorse corrective measures to enhance service dispatch.
• Organize on a weekly basis/every month Quality assurance documentation on adherence, effectiveness, and advancement zones.
• Offer input for executive review on practices affecting quality and client fulfillment.
• Engage in ongoing development programs cross-functional units.

Key Traits and Competiences

• Bsc in Information Tech, Telecommunications, Computer Science, or relevant field.
• 2–4 years’ expertise in QA, service dispatch, or network processes within an ISP/telecom environment.
• Accreditation in Standards oversight (ISO 9001, ITIL, Six Sigma) is a plus.
• Solid understanding of ISP processes (network structure, service provisioning, and client assistance).
• Understanding with Quality assurance structured approaches, SLA supervising, and adherence frameworks.
• Logical and analytical abilities.
• Clear articulation and status updates competencies.
• Competence in MS Workspace resources and network supervising operational structures.
• Meticulous with robust auditing/recordkeeping capability.