Markets Business & Customer Initiatives, West Africa Chief at Standard Chartered Bank in Victoria Island, Lagos

Position Overview

The position holder is in charge of full comprehensive compliance, monitoring and settlement of Markets goods for In-country Financial Markets trades across West African sites. This comprises but is not limited to, line management of all team members, both in-country and across West African sites, development of teams, goal planning and assist for career advancement. Deep knowledge of local compliance obligations, recognition of process differences, evaluate of current onshore regulates and introduction of new regulates, preserving smooth premium quality compliance-related status updates guidelines across all West Africa sites and compliance for all business contracted out service undertaken by remote marine operations hubs servicing West Africa.

Primary duties Plan:

• Transparently establish key targets for all West Africa Markets Business & Customer Initiatives (MBCS) teams and ensure full alignment to worldwide Targets & key outcomes (OKRs)
• Offer both local and cross-border team management, making sure network access for all local teams.
• Making sure uniformity of service guidelines/methods where possible across West African sites.
• Ownership (COO) of all launch process risk concerns originating in West African sites and in charge of closing them out as a priority, in collaboration with the Chief of operations and Risk Managers.
• Act with honesty and reliability with participants, making sure consistent follow-ups on ad hoc concerns and dispatch as a priority.
• Comprehension and making sure adherence with all West African local compliance obligations.
• Participating all local compliance-related operating groups and local risk panels for West African sites, and in charge of remediation of all launch risks for West Africa.
• Coordinate with and regulate Worldwide remote marine operations teams in India / Malaysia to guarantee solutions fulfilled are of premium quality, with an appreciation of local business nuances.
• To assist their country, the MBCS Country Team Directs to supply the Market Corporate plan as it concerns their position.

Business:

Management and monitoring of the daily processes affecting West African desks. Aligning the processes team's concentration with the corporate plan and key focuses.  Supervising service concerns and making sure the applicable team is proactively analyzing and executing action strategies to correct concerns.  Making sure adherence with all Group and Country rules, Code of Carry out, and uniformity in implementation, and making sure that statutory rules and legal provisions as a corporate body are fulfilled and satisfied.

Methods:

• Escalation reach out for all Market West Africa Sales/FX Trading Desks/Rates/Treasury Market / Adjustment to wealth management (CMPS/) COO.
• Responsible for all MBCS client support for within and outside the organization clients
• Management of referred concerns by Remote marine operations External confirmation and Foreign exchange money market (FXMM) Settlement and Clearing teams.
• In charge of managing and offering sign-off for new local system running test and confirmation.
• Responsible for making sure necessary guidelines of client support quality, effectiveness, and productivity; and where necessary, authorize/consent evaluation undertaken by local in-country processes teams, recognize and execute process efficiencies and reduce Turn around Time (TAT)
• Guarantee adherence with supporting legal provisions & rules, in charge of making sure all methods are recorded and current. 
• Point of escalation for any discrepancies observed inside the job position. 
• Analyzing and signing off on thorough running test of disaster recovery contingency strategies.
• Supervise Key Risk Indicators (KRIs) for West Africa to guarantee no thematic or aged breaks are outstanding across all sites.
• In charge of the local Compliance-related projects.
• In charge of making sure the compliance-related documentation are rendered within timelines and methods are clear, and for mitigating business risks.
• Correctly submit application local and group rules, standardized processes, and circulars to transaction processing.
• Supervise all contracted out methods and risk concerns, in addition to the local reach out/escalation point
• In charge of all local errors, near misses and losses elevated, making sure the teams report to higher support tier within bank standard procedures and all compose-ups are thorough and brief, as well are remediation strategies are executed within accepted timelines.
• Stand for West Africa MBCS in Customer Journey Service Assessments and Customer support Sessions.
• Responsible for all of Foreign Exchange (FX) Branch suspense account breaks and making sure they’re matched off quickly.
• Monitoring of Nostro and suspense breaks for West Africa.
• In charge of making sure all Financial statement Substantiations are finished across West Africa on time. 

People & Skilled:

• Recognize and promote local skilled inside the West Africa teams.
• Regular upskilling of team members through cross-development and assist of interpersonal abilities development.
• Offer clear aspiration and targets to the West Africa teams.
• Be a thought leader and be a good example to the teams through suitable actions, culture and values. 
• Head and assist to MBCS West Africa team.
• Offer thorough cost & practicality evaluation for market & business programs and team transformation.
• Monitoring and responsible for all local and worldwide projects which effect the local department’s methods.

Risk mitigation strategy:

• Escalation reach out for any business risks recognized along with the Risk Manager and in charge of ensure suitable regulates and mitigations are put in place.
• Responsible for making sure all recognized regulate running test faults are settled, which includes recognition of root causes and any connected process modifications necessary to reduce the probability of process defeats.
• Responsible for ensure team is conscious of money laundering risks and comprehend key principles in engagement to: Recognizing your client, knowing your client, status updates suspicions, safeguarding records, and not disclosing suspicions to clients.  
• Assist Markets Business Customer Initiatives Cluster Chief to implement risk and regulate duties as a Country Process Owner.
• Ensure business incidents (losses or near misses) are logged in accordance possessing applicable polices.
• Ensure root causes documentation concerning business incidents are finished in line with the Banks rules which includes meeting of all status updates timelines. This comprises the execution of any suitable process and regulate modifications to reduce the probability of a recurrence. 
• In charge of the initiative-driven recognition and escalation / status updates of all exceptions on violation with standard regulates.

Compliance:

• Offering of monitoring for all process making sure a maintainable level of regulate is submitted application to routine methods.
• Undertaking trend evaluation of effectiveness benchmark guidelines (straight through processing achievement, query solution turnaround times etc)
• Responsible for all External and Internal audits and remediation management
• Owner of country Performance threshold accord (SLAs).
• Establish and evaluate unit-specific key indicators for local and contracted out process.
• Carry out routine and every month assessments of service offer effectiveness.

Primary stakeholders:

• Markets Trading / Sales / COO / Credit Risk / Centre of Superiority (CoE) Sites
• Finance
• Tech
• Legal compliance
• Central Bank of Nigeria (CBN) Oversight body & FMDQ Exchange

Credentials

• Education: Academic qualification in Business, Economics, Finance, Maths, Engineering
• Qualifications:  ACI Accredited, preferred
• Languages:  English
• This position would require a academic qualification, 10+ years of related experience in financial institution.
• FM goods specialist in FXMM, Rates, Credit.
• Expertise in cross-border team management of various teams.
• Market Expertise: Consciousness and comprehension of the wider business, economic and market environment in which the firm operates. 
• Risk mitigation strategy and Regulate: – Responsible for compliance of Key Risk Indicators for West Africa. 
• Specialist in comprehension sophisticated matrix operational structures and worldwide banking processes.
• Expertise in Compliance-related status updates qualifications is essential.
• Skilled in PC competencies, especially Excel spreadsheet software
• Capability to operate within a multi-operation, multi-discipline collaborative environment with good stakeholder engagement competencies. 
• Effective communication, Interpersonal and outstanding critical thinking.

Competencies and Expertise:

• Oversee Risk
• Oversee Adjustment
• Business Compliance & Assist
• Oversee People
• Formulate Skilled.

Skills:

• Action Oriented
• Team up
• Client Concentration
• Provides Visual precision & Direction
• Supervises Ambiguity
• Conceptualizes Skilled
• Leads Aspiration & Objective
• Nimble Learning
• Decision Quality
• Courage
• Instills Trust
• Forward-thinking approach
• Technical Skills: This is a generic ability to assess a applicant on position-specific specialized abilities and qualifications