Customer experience Officer at Hempawa Consult Limited in Abuja (FCT)
Organization:
- Hempawa Consult Limited
Job Location:
- Abuja (FCT)
Employment Type:
- Full time
Date Posted:
Job Description
Duties
- Take action promptly to client questions through phone, email, chat, and in-person engagements.
- Manage and settle client service issues with competence and empathy.
- Offer precise product and service information to clients.
- Preserve and modify client records in the DB/CRM system.
- Report to higher support tier sophisticated concerns to the suitable departments for solution.
- Check in with clients to guarantee their matters are settled okay.
- Work alongside internal teams to enhance customer experience.
- Track, record, and evaluate client support practices and response.
- Meet effectiveness targets which includes response time, client fulfillment scores, and service standard guidelines.
- Uphold the organization’s values by providing outstanding client support at all times.
Qualifications
Applicants should have a Bsc with 1 - 3 years applicable work expertise.
Application Due Date
- Sunday 14th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume to: career@hempawaconsult.com using the Position name as the subject of the mail.