Business Customer relationship officer, Fashion & Lifestyle at TalentSquare in Lagos, Nigeria

Position Targets

The digital commerce arm of a top financial technology organisation, is looking for a Business Customer relationship officer (Fashion & Lifestyle) to spearhead vendor relation and boost expansion in the fashion and lifestyle category. The preferred candidate will merge connection management proficiency, e-commerce expertise, and a deep enthusiasm for fashion and lifestyle, while making sure merchants thrive on the operational base through attractive product offerings, top-notch support dispatch, and scalability-focused partnership.

Primary duties

• Recognize, onboard, and oversee high-value merchants (fashion apparel, footwear, accessories, beauty goods, etc.).
• Build and preserve long-term vendor connections attentive on growth, retention, and category attractiveness.
• Evaluate merchant effectiveness, sales practices, and market data to enhance assortment, pricing, and campaigns.
• Work alongside promotion, content, and processes teams to guarantee merchant visibility and sales increase.
• Assist execution of category growth plans in sync with business targets.
• Ensure merchants meet SLAs on product accessibility, fulfillment, and service standard.
• Proactively settle merchant matters while preserving precise relation records.
• Serve as the bridge between merchants and internal teams for smooth processes and operational base adoption.

Expertise:

At least 3 years’ expertise in vendor management, fashion in-store, or e-commerce (post-service experience).

Expertise & Skills:

• Deep knowledge of Nigeria’s fashion & lifestyle in-store market and online buyer conduct.
• Track document in coordinating merchant effectiveness and pushing business-related growth.
• Outstanding bargain, information exchange, and people skills.
• Robust critical thinking with competence in Excel and data visualization resources.
• Expertise with e-commerce channels/marketplaces (e.g., Jumia, Konga, Shopify) is a plus.
• Capability to manage various merchant accounts at the same time in a dynamic environment.

Preferred Traits:

• Enthusiasm for fashion, lifestyle goods, and digital commerce.
• Innovative outlook with robust business-related strategic insight.
• New venture or agile in-store/e-commerce expertise.
• Expertise in stock, pricing, and merchandising plans.

Competencies & Skills

• Robust people skills.
• Outstanding documented and spoken communication information exchange.
• Robust logical and corporate abilities.