Customer engagement officer at LYNN Wholefoods Limited in Wuse 2, Abuja (FCT)

Position Overview

We’re seeking a driven and service-oriented specialist who can serve as the first point of reach out for clients by closing sales, supporting the company’s goods, responding to questions, addressing service issues, and making sure client fulfillment, while also recognizing avenues for revenue optimization and assisting entire sales endeavors.

Duties

• Act as the starting point of reach out through phone, email, chat, or in-person engagements.
• Address client questions connected with goods, orders, and service issues.
• Recognize and produce sales directs, which includes revenue optimization and cross-closing sales avenues during client collaborations.
• Precisely document all client engagements in CRM or internal tracking operational structures.
• Collaborate with departments which includes sales and logistics to settle sophisticated client concerns.
• Supply product information, diagnose issues basic matters, and report to higher support tier concerns when needed.
• Distribute findings on client conduct and practices, endorsing enhancements to improve methods.
• Follow information exchange standard procedures while repeatedly advocating the corporate identity in a positive manner.
• Preserve cleanliness throughout the store and comply firmly to food safety rules.
• Use POS operational structures productively while supplying friendly and prompt client support.

Qualifications

Higher Education Certification or equivalent; further education will be an added advantage.

Crucial Competencies:

• Proficient in handling multiple responsibilities, flexibility, telephone protocol, client support, schedule control, company, meticulousness, planning, and skilled use of technological resources.
• Displays competence and a robust concentration on quality.
• Exceptional information exchange abilities, with advantages in empathy, active listening, and dispute settlement.
• Highly conceptualize analytical abilities and focused awareness to description.
• Passionate and client-oriented, with robust people skills.
• Genuine interest in health, fitness, and wellness, especially nutrition.
• Readiness to operate any time, which includes days, evenings, and weekends.
• Expertise in food service, in-store, or sales is an asset.
• Specialist, friendly, and reliable demeanor.