Expertise Officer at GIG Mobility (GIGM) - 2 Openings in Nigeria

Primary duties

• Sell bus ticket at GIGM terminals to walk in visitor.
• Make and/or adjustment commute booking arrangement for walk in visitor using the online reservation system.
• Produce and preserve visitor booking arrangement records.
• Declare arrival and exit information using the public handle system.
• Help in visitor luggage arrival processing.
• Ensure client service issues and crisis matters are escalated to the suitable quarterly periods.
• Follow the organization’s regulatory framework on secured booking arrangements and no-shows.
• Advance goodwill by being courteous, friendly and supportive to guests, managers and member employees.
• Settle service issue by elucidating the visitor grievance through phone, email and in person.
• Advance reservation/commuting postpone request to the worried unit.
• Serve guests by offering service information connected with travelling timetable, fare and payment.
• Advance the online reservation, app downloads and other goods and solutions of the organization to clients.

Education and Work Expertise

At least Bsc or Higher national diploma in any related discipline. At least two (2) years of cognate expertise in Client support / Care.

Competencies and Skills:

• Outstanding Client support.
• Efficient Documented and Spoken communication.
• Computer Literacy.
• Exceptional schedule control.
• Analytical abilities.
• Neat and Specialist Appearance.
• Outstanding people skills.
• Capability to Stay Calm Under Pressure.
• Structured and Meticulous.
• Capable to operate a Adjustable timing.