Business Customer relationship officer at Primeclass Consult in Wuse 2, Abuja (FCT)

Role summary and Duties

• Connection Management: Build and preserve trust-based connections with a project sample of customers. This includes consistent information exchange, comprehension their business needs, and fulfilling the role of their main point of reach out.
• Customer Purchase and Growth: Potential opportunity for and hire new business clients. They are often in charge of recognizing avenues to cross-sell or upsell goods and solutions to both current and prospective customers.
• Client support and Troubleshooting: Serve as a communication link between the customer and internal teams (like sales, IT assistance, and processes) to handle questions, settle service issues, and ensure a high level of client fulfillment.
• Business Strategic insight: Formulate a strong insight of the customer's business, which includes their targets, hurdles, and market trends, to offer applicable and precious initiatives.
• Sales and Income Targets: Work to meet specific sales targets and income targets, which may be tied to new business purchase or the growth of current accounts.
• Status updates and Recordkeeping: Preserve precise and structured records of all customer engagements, financial record, and sales initiatives, often using a Client engagement Management (CRM) system.
• Strategic Alignment: Collaborate with internal teams to guarantee that the organization's goods and solutions are in sync with the strategic needs of the customers.

Credentials / Expertise

Teaching Profile:Bsc orHNDin business management, promotion, finance, or a relevant field is often preferred. 3years - 7years Cognate expertise

Key Competencies:

• Verbal abilities: Exceptional verbal and professional writing is critical for developing trust, demonstrating initiatives, and discussing terms with customers and internal participants.
• Interpersonal and Empathy Competencies: The capability to listen actively, comprehend customer perspectives, and take action with empathy is crucial for building and preserving trusting connections.
• Sales and Bargaining ability: A robust sales onboarding with the capability to persuade and shape customers to reach targets. This comprises discussing terms agreements, pricing, and service terms.
• Issue resolution: The capacity to promptly recognize concerns, think imaginatively, and find efficient initiatives for customers, often in high-pressure conditions.
• Corporate and Schedule control Competencies: The position requires coordinating various accounts at the same time, so robust planning abilities and meticulousness are vital to keep track of due dates, customer information, and follow-ups.
• Product and Market Expertise: A strong insight of the organization's goods and solutions, in addition to the attractive landscape and industry trends.
• Collaboration and Partnership: The capability to operate productively with various internal departments to guarantee customer needs are fulfilled and to settle concerns productively.