IT assistance Officer at Brainshare Technologies & Services Nigeria Limited in Lekki Phase 1 - Lagos Island, Lagos
Organization:
- Brainshare Technologies & Services Nigeria Limited
Job Location:
- Lekki Phase 1 - Lagos Island, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Core tasks
- Leverage relationship building resources to recognize & minimize networks anomalies.
- Ensure stable & dependable network solutions.
- Observes the network effectiveness on routine basis.
- Manages & arranges network trouble shooting & fault evaluation.
- Supervises deploying & servicing & maintenance of network supervising, evaluation & analytics platforms.
- Supervises installation of network software and hardware.
- Support to design & improvement of the organization datacentre infrastructures.
- Supervises outages bridges, draft thorough change and outage documentation for executive review.
- Recognize and evaluate Clients’ needs to attain fulfillment.
- Sharing information with Clients via multiple platforms e.g email, sms and phone call etc.
- Recognizing and addressing Client service issues.
- Processing orders, forms, applications and requests.
- Keeping records of Client engagements, financial record, comments and service issues.
- Coordinating a Team of IT assistant or entry-level Client assistance representives in network operations center.
- Ensure Client fulfillment and offer specialist Client assistance at all times.
- Build maintainable connections and trust with Client accounts through launch and interactive.
- Offer precise, valid and finalize information by using the right methods/resources e.g MOWE, Zalpro, Zoho Desk.
- Coordinate with Project and Accounts departments on fault outcomes and Client ledger review.
- Inquire Clients targeted questions to quickly comprehend the root cause of the issue.
- Talk Client through a series of actions, through phone, email or chat, until the problem is solve.
- Properly report to higher support tier unresolved concerns to suitable levels.
- Any other Duty allocated to you by the Management.
Requirement on the Position:
- Capability and wiliness to operate long hours and deliver within strict timelines.
- Capability to operate under none or minimal oversight.
- Capability to operate weekends and in changes.
Application Due Date
- Monday 29th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume and Cover note to: careers@brainshare.ng using the Position name as the subject of the email.