Technology Service officer at Sankore Investments in Ikoyi, Lagos
Organization:
- Sankore Investments
Job Location:
- Ikoyi, Lagos
Employment Type:
- Full-time
Date Posted:
Job Description
Role summary
- Act as the first point of reach out for users looking for technical support through phone, email, or chat.
- Record and log all assist requests on Workspace Amp.
- Diagnose and settle hardware, software, and network-associated concerns.
- Report to higher support tier unresolved concerns to vendor assist teams as required.
- Check in with users to guarantee concerns are fully settled.
- Supervise operations effectiveness and proactively address warnings.
- Execute standard procedure servicing & maintenance duty, which includes system enhancements and system checks.
- Help in deploying, arranging, and running test new software & hardware.
- Track operational structures for unapproved entry or unusual activity and report to higher support tier as needed.
- Verify that every guard procedures, which includes data encryption and secure entry, are followed.
- Carry out consistent system audits to ensure adherence with corporate rules.
- Arrange firm-wide guard consciousness development.
- Assist data backup methods to prevent data loss.
- Ensure proper data company, availability, and retrieval.
- Help in preserving information accuracy by recognizing and addressing discrepancies.
- Oversee and preserve core business applications, making sure most effective effectiveness and prompt status reports.
- Organize with vendors and internal participants to manage application upgrades, patches, and permit renewals.
- Execute and track CI/CD pipelines for software deploying and consolidation.
- Work alongside development and processes teams to streamline release methods and upgrade infrastructure reliability.
- Ensure application and Development-operations methods follow guard, adherence, and industry standard guidelines.
Qualifications
- Bsc in Hard or Submitted application sciences which includes computer science, engineering, Submitted application Physics, or relevant field.
- At least 1 year of expertise (Post service) in tech, ideally in the financial funding industry or associated financial solutions sector.
- Expertise in pushing and assisting tech.
- Competence with operating operational structures (Windows, MacOS, Linux), software apps, and basic relationship building notions.
- Expertise on cyber security practices and guard procedures
- Clear expression and public speaking, with the capability to participate participants productively.
Application Due Date
- Friday 12th Sep, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online