Non-Maximum Requirement Income Service officer at ETCWorkforce Services Limited in Ikeja, Lagos

Job Description

In charge of setting up, supervising and coordinating the prepaid meters DB with a view to preserve an precise DB.
Evaluate and process energy modifications after necessary authorizations
Periodic balance check of total energy modification
Evaluate settlement documents from the business Units for set up of prepaid accounts on the AMI Operational base and Ultima
Set up of all new Prepaid accounts (CIS & Ultima) on the vending channels according to set standard procedures
In charge of evaluating and interpreting client service issues by using statistical methods and collected data base to settle it.
Formulate and execute data collection to reduce error and enhance effectiveness.
Assess and spread client’s arrears when the requests are sent from business units.
NMD DB servicing & maintenance
In charge of managing client vending associated concerns on PPM operational base
Trouble shoot and settle offline client’s profile-associated concerns
Routine installation inspection procedures and accreditation documentation
Making sure adherence with set installation standard by tracking installation advancement on a feeder and DT basis.
Adhere with Standards oversight System / Profession Health & Safety qualifications which includes targets and relevant rules concerning allocated roles
Help in Carry out any other obligations upon demand by the Department head and Chief of Department.

First Academic qualification in Community-related science.
At least 2 years related experience.
Competence in application of Excel spreadsheet software for data analysis and corporate pitch
Outstanding comprehension of CRM management
Good expertise in Data governance and data analysis for documentation
Must be a good team player
Should be capable to juggle duties and work to meet rigid dead line.