Call center executive at Lily Hospitals Limited in Warri, Delta
Organization:
- Lily Hospitals Limited
Job Location:
- Warri, Delta
Employment Type:
- Full time
Date Posted:
Job Description
Position Overview
The Call center executive is in charge of offering exceptional solutions to customers/clients by managing a high volume of incoming and outgoing calls, responding to questions, managing service issues, responding questions, and looking for to produce a positive expertise for each caller.
Primary duties
- Oversee large amounts of incoming and outgoing calls without delay.
- Recognize clients’ needs, explain information, analysis every problem and deliver results and/or alternatives using accessible assets and relevant software.
- Recognize and report to higher support tier concerns to supervisors.
- Offer product and service information to clients.
- Route calls to suitable assets.
- Take advantage to upsell goods and solutions when they arise.
- Build maintainable connections and engage clients by taking the extra mile.
- Keep records of all conversations in our call centre DB in a clear way, finalize call data records and documentation and Record all call information according to standard operating standardized processes.
- Identify, record, and warn the executive team of practices in client calls.
- Often participate teaching seminars to enhance expertise and effectiveness level.
- Meet personal/team insight-driven targets.
Qualifications
- Higher national diploma / Bachelor's degree in Mass Information exchange, English Language, Linguistics and other associated Community-related Sciences
- 2 - 3 years of expertise in a call centre environment
- Previous expertise in a client assistance position
- Superior active listening, verbal, and professional writing competencies
- Skilled in applicable computer applications
- Understanding with CRM operational structures and procedures
- Expertise in client support procedures and principles
- Client concentration and flexibility to different personality types
- Capability to juggle duties, set key focuses and organize schedule productively
- Track document of over-delivering quota
- Outstanding records entry and typing competencies
- Capability to manage stressful circumstance accordingly.
Application Due Date
- Monday 1st Sep, 2025
Steps To Apply
Suitable applicants should send their Resume and Certifications to: recruitment@lilyhospitals.net using position name and site as the subject as the subject of the mail.