Customer service rep at a Leading Craftsmanship and Leather Care Organisation - Teamace Limited in Lagos

Position Overview

As the Customer service rep, you will be the first point of reach out for customers, offering exceptional service, managing questions, addressing service issues, and making sure a smooth customer experience in line with the corporate identity’s premium quality craftsmanship guidelines.

Duties

• Welcome and help clients in person, through phone, email, and social platforms channels.
• Manage questions regarding leather care solutions, pricing, and turnaround times.
• Process client orders, payments, and service requests precisely.
• Track and check in on client orders to guarantee on-time completion and fulfillment.
• Preserve a specialist and positive corporate identity image in all engagements.
• Settle client service issues productively, escalating sophisticated concerns as required.

Qualifications

• OND / Higher national diploma / Bsc in any relevant field.
• At least 2 years’ expertise in client support, ideally in in-store, premium experience goods, or craftsmanship-associated industries.
• Outstanding verbal and professional writing competencies.
• Robust issue resolution and dispute-solution abilities.
• Competence in Ms office tools and CRM resources.