Customer service rep at OSO Consult in Mushin, Lagos

Main duties

• Responding to clients' queries through social platforms, coordinating the organization's social platforms visibility, and analyzing social platforms marketing.
• Act as the main reach out point for clients wanting to participate with the organization through social platforms.
• Preserve the organization's online reputation; track and address client service issues, questions, and suggestions through social platforms.
• Manage service issues, offer suitable initiatives for clients, and check in to settle any concerns their clients expertise.
• Offer outstanding client support with great meticulousness.
• Knowing organisation goods and solutions to productively liaise with clients and offer them with the accurate solution.
• Staying informed on all the ongoing and latest social platforms practices, advancements, and modifications.