Evaluator - Closed Loop Response at MTN Nigeria in Ikoyi, Lagos

Purpose

Harness the power of client response to lead transformative findings, optimizing customer experience and informing operations excellency. Through analytics-based strategic judgment, partnership, and expertise-exchanging: empower the company to make informed decisions that promote a client-focused culture and lead ongoing development.

Explanation

• Head cross-operational partnership to align response findings with internal targets.
• Ensure secure storage and management of response data cross-functional units.
• Track development on response programs to guarantee internal alignment.
• Supporting data confidentiality industry standards in team discussions and expertise-exchanging sessions.
• Establish standardized methods for response evaluation and status updates.
• Distribute critical findings with internal participants to lead enhancements in processes.
• Convert client response into practical findings to enhance solutions and goods.
• Ensure response findings reflect client demands and preferences.
• Organize thorough documentation and demonstrations for top level participants.
• Coordinate discussions on response-driven programs and match with participant key focuses.
• Ensure participants comprehend and value client response findings.

Qualifications Education:

First Academic qualification in any related discipline  Fluent in English.