Customer service rep at SIMS Nigeria Limited in Abuja (FCT)

Role summary

As a Customer service rep, you will be the first point of reach out for our clients, offering them with outstanding service and assist. You will manage questions, settle concerns, and ensure client fulfillment through clear communication and analytical abilities.

Primary duties

• Address client questions through phone, email, and live chat in a prompt and specialist manner.
• Settle client concerns and service issues with patience and empathy.
• Offer product and service information to clients.
• Process orders, returns, and exchanges.
• Preserve precise records of client engagements and financial record.
• Work alongside other departments to guarantee client needs are fulfilled.
• Recognize and report to higher support tier priority concerns to the suitable team members.
• Stay current with service understanding and organisation rules.

Credentials

• At least a 2nd class Higher national diploma / Bachelor's degree Academic qualification / BA academic qualification in any discipline
• At least 2 years demonstrated expertise in a client support position.
• Clear articulation competencies, both documented and verbal.
• Robust issue resolution abilities and meticulousness.
• Capability to manage stressful conditions calmly and productively.
• Competence in using client support software, Ms office tools.