Customer service rep at Buildings and More Limited in Lagos

Role summary

As a Client support delegates, you will be in charge to assist clients with service issues and questions, offer clients information about goods and solutions, take orders, and process returns. To be successful in this position, you should possess previous expertise in a client support position and be capable to show clear expression competencies. Our client support delegates are in charge of coordinating client queries and service issues, conceptualizing & preserving connections with possibility clients, discussing terms, and closing agreements, and preserving ongoing account management.

Duties

• Oversee incoming & outgoing calls.
• Build maintainable connections of trust through launch and interactive information exchange.
• Manage service issues, offer suitable initiatives and alternatives inside the time limits, and check in to guarantee solution.
• Settle client service issues through phone and email.
• Oversee clients Signups, Buys & dispatch.
• Collaborate with business development team to guarantee proper client support is being fulfilled.
• Keeping records of client engagements, financial record, and service issues.
• Preserving a positive, empathetic, and specialist mindset towards clients always.
• Knowing our goods inside and out.

Qualifications & Competencies

• Bsc in Business, Business Administrator, Promotion, Public Administrator, sales, or relevant field
• Demonstrated expertise in Client support
• Competence in using a laptop and Office productivity software.
• Solid connection-building, information exchange, and bargaining ability
• Capability to operate independently and oversee one's own time.
• Capability to foster connections.