Student Hiring process & Transformation Customer support officer at Ruhe Global Resources in Abuja (FCT)

Position Objective

• We are seeking Seasoned and skilled Student Hiring process & Admission Switches officers to play a key role in shaping our hiring process endeavors by making sure the detail-oriented management of the hiring process admissions process for potential students.
• To operate with the Corporate head, Regional Manager and other employees to assess and successfully establish new commercial opportunities and preserve current once on all channels while strengthening current ones.
• The Student Hiring process & Switches Admissions Processing Officer at our international student hiring process teams plays a vital position in shaping the dreams of students enthusiastic to embark on their study abroad adventures by coordinating the hiring process and admissions process for students striving to study abroad.
• This agile role includes Operating closely with a multifaceted array of universities and colleges in various countries, this role concentrates on making sure that potential students accept the necessary assist and information throughout their application journey.
• In this position, you will expertly oversee the admissions processing process, offering specialist direction by leading students through the often sophisticated and daunting application journey. With a deep knowledge of the qualifications and nuances of different institutions, you will offer priceless guidance, assisting students navigate hurdles and take advantage.
• Additionally, you will execute creative transformation plans designed to motivate and empower students, making sure a smooth and successful transition to their chosen teaching destinations and paving the way for their bright futures.
• This role includes not only processing students’ applications in an productive and precise manner but also offering vital assist to hiring process and admissions teams to improve the entire student application expertise.
• As part of this position, you will be instrumental in pushing acceptance rates and interacting with candidates to mentor them through their teaching journey.
• To engage in managing promotion initiatives online through all social platforms channels and the RGR website; repeatedly.
• Attract visitors online to the RGR workspaces in the region; produce and check in with MOU associates and ensure regular flow of students from such associates; be fully participated in digital marketing and productively grow corporate identity consciousness face to face and Online.
• Accomplish set every month income and registration target.
• In charge of making sure every month registration target in the branch is met.

Role summary

• Welcoming potential customers and participating to their needs
• Oversee Questions:Take action promptly and precisely to all questions through phone, email, and other channels, making sure a positive and supportive customer experience.
• Engage with Potential Students & Customers:Actively engage in hiring process events (launch days, school visits, etc.) and online channels to interact with possibility candidates and offer details about programs, courses, and campus life
• Assist Application Process:Help candidates with the application process, which includes offering direction, fixing problems, and making sure prompt processing of applications.
• Track and Documentation:Track key hiring process indicators, track transformation rates, and offer statistics-driven findings to guide hiring process plans.
• Work alongside Teams:Collaborate with admissions, promotion, and other applicable departments to organize hiring process endeavors and ensure a smooth expertise for candidates.
• Advance the Institution:Productively convey the institution's advantages, values, and unique closing sales points to potential students and participants.
• Supply Outstanding Client support:Preserve a high standard of client support at all times, making sure that all engagements with candidates are positive and productive.
• Stay Informed:Keep abreast of market trends, industry standards, and applicable legislation to guarantee efficient hiring process and adherence.
• Keep abreast of market trends, industry standards, and applicable legislation to guarantee efficient hiring process and adherence.
• Address customer questions, Process and assess thier applications for work collaboratively colleges, according to admission regulations and Check candidate paperwork and credentials for legitimacy and accuracy.
• Mentor potential international students on admissions, scholarships, and due dates.
• Convey through phone, email, and in-person to handle questions.
• Stay informed on admission evaluation benchmarks modifications.
• Preserve application data and track statuses.
• Evaluate practices to enhance hiring process plans.
• Arrange and engage in hiring process events to draw in international students.
• Improve agency visibility through outreach endeavors.
• Legal adherence:Stay informed about student visa rules and mentor candidates.
• Help in getting ready visa recordkeeping.
• Operate RGR's student hiring process and transformation plan inside the Hiring process and Transformation team.
• Stand for RGR at external hiring process events with deep understanding of work collaboratively school programs, gained through study and partnership.
• Offer precise information and direction to possibility students about RGR’s offerings and the perks of studying abroad.
• Supply captivating demonstrations to agents, schools, and potential students demonstrating RGR and work collaboratively programs.
• Strategy and implement on-campus hiring process events, which includes participating launch days and graduations in collaboration with schools and universities.
• Assess the performance of hiring process initiatives to guarantee targeted endeavors and optimize return on financial funding.
• Execute transformation plans to enhance hiring process and registration of new students. - Oversee potential student questions with prompt follow-ups and applicable actions.
• Act as the main point of reach out for queries from the RGR website and social platforms, along with hiring process events.
• Implement candidate transformation tactics, which includes online relation, telephone outreach, and face-to-face initiatives.
• Work alongside the Promotion team to produce premium quality content that boosts transformation endeavors across various channels.
• Organize hiring process initiatives with the RGR student hiring process teams for cohesive dispatch.
• Help the Promotion team in conceptualizing promotional assets, which includes student-produced content, to guarantee premium quality information exchange.
• To track the workspace assistants and janitors to guarantee that the toilets and work setting are clean.
• Any other associated assignment that may be allocated

Duties Client support:

• Welcoming potential customers and participating to their needs
• Participate to all questions from customers and associates in a specialist manner
• Head the client support team.
• Address and report to higher support tier the challenges of the client promptly
• Help clients through Face to Face, emails and over both over the phone and on social platforms channels.
• Listen to the client queries patiently to settle concerns
• Keep documentation of client engagements and financial record, recording description of questions, service issues, and comments, in addition to actions taken and query solution to guarantee client fulfillment
• Modify/preserve social platforms log on a nightly basis
• Check to guarantee that suitable modifications were made to settle clients' challenges
• Capability to retain service understanding and assist teach the client
• Possess deep and precise information on RGR goods and solutions
• Registration of customers and supervising the number of registered candidates daily/month
• To preserve strong level of precise and ongoing service understanding.
• To arrange the structured of the counselling guest accommodation for school visits and to guarantee that local facilities are delivered to a acceptable level.
• To offer the Regional lead with a monthly summary on all initiatives
• Client engagement on students from all suppliers
• To participate to walk-in and telephone enquirers on a routine basis
• Managing of small expense fund and recording expenditures on the spread sheet
• Make sure that ongoing brochures, posters, presence sheets for school visits and all RGRs forms are current, accessible and in the right place always.
• Participate to representatives’ needs during school visits
• Managing branch stock
• Making sure that the Front desk is always kept neat
• Sorting out mails or parcels received
• Posting of all RGRs documents to necessary workspaces

Student Hiring process:

• As part of the Hiring process and Transformation team, operationalize RGR student hiring process and transformation plan.
• Be the head delegate for RGR at external student hiring process events, equipped with an deep understanding of the work collaboratively school programs, conceptualize through self study and close operating with schools and departments.
• Meet with and offer precise information and direction to possibility students in order that they are clear on RGR’s goods, Academic program and application process and comprehend the advantages of studying abroad using RGR.
• Supply premium quality demonstrations to various target groups, which includes agents, schools and potential students, demonstrating RGR ,its goods and its it work collaboratively school Programs.
• Where applicable, strategy and supply on-campus hiring process events for students and NYSC enrollees which includes participating launch Days and graduation in communication link with the School and Tertiary institution teams.
• Assess return on financial funding for hiring process initiatives in order that initiatives are most targeted and efficient.
• As part of the Hiring process and Transformation team, deploy transformation initiatives to optimize the hiring process and registration of new students.
• With the Hiring process and team managers, oversee and process potential student questions, making sure prompt response with suitable action.
• Be a primary reach out for supervising and responding queries originating from RGR website and social platforms accounts, in addition to from hiring process events.
• Supply candidate transformation tactics, which includes online activity for proposal holders (which includes virtual chats and webinars), telephone marketing and face-to-face initiatives.
• With the wider Promotion team, formulate premium quality content, which includes social platforms and websites, designed to optimize transformation from key target groups.
• Collaborate with the RGR student hiring process teams to guarantee aligned dispatch of suitable hiring process initiatives.
• Assist the Promotion team in the formation of promotional assets for various channels, which includes general content authoring and the capturing of student produced content, in order that hiring process and transformation communications are of the highest quality.
• Gain buy-in and comprehension from associates and other departments to improve transformation initiatives undertaken by the team and enrich RGR-guided engagements with candidates.
• With the Manager, possess a thorough comprehension of suitable information and data in order that hiring process and admissions advancement can be tracked precisely and management information collected and divided with internal & External participants.
• Help in Any other associated assignment that may be allocated

Core Operating Connections:

Customer support officer, Business Development Officers, Hiring process Officers and managers, Regional lead, Transformation Officers/ Manager, Events Manager, Promotion/Corporate identity Promotion Manager, Personnel Officer, Corporate head. The post holder will be Status updates to the Corporate head and collaborate with all Abuja, Lagos, Port- Harcourt and Benin based employees; this role will concentration on hiring process to all RGRs solutions and work collaboratively Universities programs and market the RGR corporate identity in Nigeria across all promotion communications channels.

Qualifications

Interested applicants should have applicable credentials with 2 years work expertise.