Client support officer at Sycamore Integrated Solutions Limited (SISL) in Lagos

Job Description

Take action promptly and competently to client questions through phone, email, chat, and social platforms.
Offer precise information about Sycamore’s goods and solutions.
Explore and settle client service issues or report to higher support tier concerns where necessary.
Track and track client engagements in CRM operational structures to guarantee proper client engagement.
Assist loan repayment questions, transaction confirmations, and account-associated matters.
Work alongside internal teams (Sales, Product, Finance, etc.) to settle sophisticated client concerns.
Recognize recurring concerns and offer input to enhance goods, methods, and customer experience.
Preserve current expertise in Sycamore’s offerings, rules, and adherence qualifications.
Support to group results targets which includes response time, solution rate, and client fulfillment.
And every other duty allocated under leadership.

Bsc in any discipline (Business, Communications, or relevant field is a plus).
1–3 years of expertise in client support or assist, ideally in financial solutions, financial technology, or connected sector.
Clear expression competencies (verbal and documented) with a service-oriented mentality.
Competence with Ms office tools and CRM resources.
Capability to manage high-volume engagements in a dynamic environment.
Good analytical abilities and attention to detaill

Suitable applicants should send their Resume to: hc-recruitment@sycamore.ng using the Position name as the subject of the mail.