Chat Support officer at Odixcity Consulting in Nigeria
Organization:
- Odixcity Consulting
Job Location:
- Nigeria
Employment Type:
- Full time
Date Posted:
Job Description
Duties
- Address all client assistance questions prompt and precisely through system channels.
- Show a dedication to service improvement by delivering key effectiveness indicators, which includes prompt responses, productive outcomes, precise recordkeeping, and precision in every assignment.
- Provide exceptional client support across all information exchange channels, which includes phone, text, email, social platforms communication tone, and live/passive chat.
- Capability to prioritize work productively which includes successfully handling multiple responsibilities client concerns.
- Capable to quickly learn, adjust to, and excel in various software and tech environments.
- Prior expertise in Zendesk, Fresh Desk, Slack, CRMs, Google Suite, Ring Central and other channels.
- Work productively in a collaborative environment to attain individual, team and unit-specific targets, exchanging expertise and competencies as suitable.
- Show responsibility and competence in every engagement, making sure a positive customer expertise across all information exchange channels.
- Outstanding documented and spoken communication competencies and convey description transparently across all touch points with the client over all channels.
- Ensure every client relation reflects the customer’s corporate identity, product offerings, and corporate values.
Qualifications
- A Bsc in English, communications, promotion, or a relevant field.
- Demonstrated expertise in client support or assist positions.
- Robust professional writing competencies for clear and efficient communication tone.
- Capability to communicate empathy and comprehension in documented form.
- Good listening competencies to comprehend client needs.
- Robust issue resolution abilities, concentrating on finding innovative initiatives to invoicing disputes and maintaining clients.
- Committed to delivering outcomes that lower voluntary and involuntary client loss, supporting directly to customer business expansion.
- Competence in using chat assist software and CRM resources.
- Basic comprehension of diagnosing issues common system problems.
- Understanding with records entry and management.
- Capability to operate independently and in a collaborative environment.
- Dependable, responsible, and own up to mistakes.
Application Due Date
- Monday 29th Sep, 2025
Steps To Apply
Suitable applicants should send their Resume and link to their project sample to: jobscandidate8@gmail.com using the Position name as the subject of the mail.