Entry-level Customer support officer at Talent-Nest Recruitment Hub in Maryland, Lagos

Job Description

We are looking for a friendly, technology-savvy, and service-oriented individual to join our team as a Entry-level Customer support officer.
The preferred candidate will manage customer questions, oversee appointments, offer assistance during events, and make sure that every visitor possesses a smooth and pleasant expertise.
Competence in computer use is crucial.

Welcome and participate to customers, guests, and visitors in a specialist manner.
Manage client questions through phone calls, emails, and in-person visits.
Help in processing appointments, booking arrangements, and payments using digital infrastructure.
Preserve and modify client records and event plans.
Assist event synchronization by coordinating with with other departments.
Organize and send out bills, receipts, and confirmations.
Preserve an structured reception zone and ensure front office materials are current.
Document and documentation client response to enhance service standard.
Help with social platforms and basic online promotion initiatives when necessary.

At least OND / NCE in any applicable field.
2–3 years’ expertise in a client support or managerial position (fresh graduates with good competencies may submit application).
Outstanding verbal and professional writing competencies.
Robust computer competencies (MS Word, Excel, PowerPoint, Email, and Internet).
Capability to operate with reservation and planning software (development will be offered if needed).
Good people skills and a friendly personality.
Task juggling skill, pay meticulousness, and work in a dynamic environment.

Suitable applicants should send their Resume to: frederickdamilare@gmail.com using the position name as the subject of the email.