Customer support Officer, Treasury & Financial Institutions at First Bank of Nigeria Limited (FirstBank) in Marina, Lagos

Obligations & Duties

• Ensure strong authorization mechanisms to protect sensitive information, allowing only approved staff to entry specific documents
• Ensure periodic evaluate of documents to guarantee old files are digitized and archived in line with documents management industry standard.
• Establish thorough audit and supervising methods to identify and handle guard vulnerabilities and adherence concerns promptly
• Execute a centralized service issues management system to log, track, oversee and offer strong response loops on all client service issues, concerns and outcomes. 
• Use business intelligence to execute root cause evaluation of recurring concerns and execute corrective actions.
• Execute all other obligations as allocated by the Business Managers

Qualifications Education:

Bsc  Master of business administration or any specialist certification in Business Management, client support, business data analysis and promotion is a plus.

Expertise:

At least 3 years of expertise in banking processes with expertise in client support iin a supevisory position inside the financial service industry.  Previous expertise in Client support would be beneficial.