Customer support officer at Firewood Rice Nigeria in Lekki, Lagos

Duties

• Address client questions through phone, email, and live chat in a prompt and specialist manner.
• Offer precise information about goods, solutions, and organisation rules.
• Offer menus, clarify routine specials, and response questions about F&B
• Ensure orders are entered into the system and check in on their status to guarantee on-time completion.
• Track guests’ dining expertise to guarantee fulfillment and invite input.
• Manage client service issues and settle concerns promptly and productively.
• Preserve current expertise in organisation goods and solutions.
• Offer product strategic guidance based on client needs and preferences
• Collect and document client response to recognize zones for advancement.
• Collaborate with the sales, promotion, and generation teams to guarantee client fulfillment.
• Organize with logistics and warehouse teams to handle order and dispatch concerns.
• Convey special requests or dietary qualifications to kitchen employees promptly.
• Help in development new front-of-house employees on client support guidelines.
• Stay informed on market trends and industry standards in client support.

Qualifications

Interested applicants should have an Higher national diploma / Bsc with 2-5 years work expertise.