Customer service rep at Zhongxin Network Technology Company Limited in Lagos

Position Overview

We are seeking an skilled and devoted Customer service rep to join our agile team. The preferred candidate will be in charge of coordinating client engagements through phone, email, and online channels, making sure the highest level of service.

Duties Client assistance:

• Address client questions through phone, email, and live chat in a prompt and specialist manner.
• Settle client service issues and concerns with patience, empathy, and comprehension.
• Offer product/service information and diagnosing issues direction to clients.
• Preserve thorough records of client engagements and concerns.

Telesales:

• Carry out outgoing calls to possibility and current clients, supporting goods/solutions to produce sales directs.
• Recognize client needs and proposal appropriate product initiatives to meet their qualifications.
• Check in with clients to guarantee fulfillment and recognize promise avenues for revenue optimization or cross-closing sales.

Client engagement Management:

Build and preserve solid connections with clients to improve client retention and fulfillment. Proactively recognize avenues for optimizing the customer experience and support to ongoing development programs.

Service understanding:

Stay informed about product status reports, campaigns, and organisation rules to offer precise information to clients. Constantly enhance expertise in market trends and client support industry standards.

Qualifications

• Bsc necessary.
• At least 2-3 years of expertise in client support, with a concentration on phone and email information exchange and telesales.
• Outstanding verbal and professional writing competencies.
• Robust people skills with the capability to establish trust with clients.
• Capability to manage difficult client conditions with tact and competence.
• Sales-oriented with the capability to productively advance goods and close sales.
• Robust analytical abilities and the capability to think on your feet.
• Skilled in using email channels, and client support resources.
• Capability to oversee various client engagements at the same time.