Customer service rep at Future Moves Recruitment (FMR) Agency in Ajao Estate, Lagos

Role summary

We are looking for a devoted and service-oriented Customer service rep to join our team in the yoghurt industry. The preferred candidate will be in charge of supplying outstanding client support, addressing client queries productively, and making sure a smooth and pleasant customer experience. Prior expertise with Client engagement Management (CRM) operational structures is crucial for this position.

Primary duties

• Take action promptly and competently to client questions through phone, email, social platforms, and in person.
• Settle product or service service issues by elucidating the client’s concerns, assessing the cause, selecting and clarifying the best initiative, and checking in to guarantee solution.
• Preserve thorough records of client engagements, financial record, comments, and service issues using the CRM system.
• Process orders, forms, applications, and requests precisely and on time.
• Work alongside the sales and generation teams to convey client response and recurring concerns.
• Keep clients informed about new goods, campaigns, and organisation rules.
• Check in with clients to guarantee fulfillment and build lasting connections.
• Recognize practices in client service issues and documentation them for executive review for ongoing development.
• Verify that every client support methods and rules are in sync with organisation targets and client fulfillment guidelines.

Qualifications

• Applicants should have an OND / Higher national diploma / Bachelor's degree Academic qualification in Business Management, Promotion, Communications, or relevant field with 1 year expertise.
• Demonstrated expertise in a client support position, ideally in the food or FMCG industry.
• Clear expression and people skills.
• Capability to manage difficult conditions with competence and patience.
• Outstanding corporate and handling multiple responsibilities abilities.
• Competence in MS Workspace (Word, Excel, Outlook).
• A positive mindset and a enthusiasm for supplying outstanding client experiences.