System issue and Supplier Management Officer at Fiberone Broadband in Mainland, Anthony Village - Lagos
Organization:
- Fiberone Broadband
Job Location:
- Mainland, Anthony Village - Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Position Goal
System issue and Supplier Management Officer is in charge of making sure the successful outcome of incidents, coordinating and managing with internal teams to reduce service disruption. Guarantee adherence with outage solution SLAs which match with the company’s targets for client fulfillment and service improvement.
Position Anticipation
- Service Supervising
- Backend device supervising
- Devoted client device supervising.
- Level 2 client grievance solution
- PON migration/ Decongestion
- Client relocation consolidation
- Client support Upgrade
- Escalation of unresolved tickets to Level 3
- Diagnosing issues with FST in-field.
- Adherence to outage solution SLA
- System servicing & maintenance (TCAB/ECAB)
- Status updates and Recordkeeping of Incidents.
- General diagnosing issues/separation
- Adherence and industry standards of PON Decongestion
- Offer consistent modify for executive review and participants on system issue status, effect and solution advancement.
- Rotational schedule (24/7).
Credentials
Interested applicants should have a Bsc or Higher national diploma with 1 - 3 years of expertise.
Application Due Date
- Thursday 21st Aug, 2025
Steps To Apply
Suitable applicants should send their resume to: careers@fob.ng using the Position Tittle as the subject of the mail.