Front office & Client support officer at Coinbox Limited in Lekki, Lagos

Position Overview

The Front office & Client support officer serves as the first point of reach out for customers and visitors, making sure a welcoming expertise while coordinating questions and assisting basic business needs. The position also comprises managing the organization's social platforms presence by producing, planning, and responding to content that boosts the corporate identity and engages customers. The preferred candidate is service-oriented, well-spoken, technology-savvy, and structured.

Primary duties

• Greet customers and visitors warmly, leading them to suitable departments or employees.
• Oversee the front desk phone lines, address walk-in questions, emails, and WhatsApp messages promptly and competently.
• Timetable customer assignments and preserve an structured visitor log.
• Manage incoming and outgoing correspondence and supplies.
• Preserve a tidy and professional in appearance front desk zone.
• Address client questions about forex solutions, rates, qualifications, and service issues through in-person, phone, email, or chat.
• Offer basic information on KYC recordkeeping and orientation steps.
• Check in on client support requests and response to guarantee fulfillment.
• Help processes team in data recording transaction questions and customer requests.
• Oversee the organization’s formal social platforms channels (Instagram, Twitter, Facebook, LinkedIn, WhatsApp Business, etc.).
• Produce and timetable compelling content (e.g., exchange rate status reports, service campaigns, FAQs, testimonials).
• Track online relation and address DMs, comments, and tags in a prompt, specialist manner.
• Report to higher support tier sensitive online response or service issues for executive review or adherence as needed.

Credentials and Expertise

• At least OND/Higher national diploma/Bachelor's degree. in Mass Information exchange, Promotion, Business Management, or a relevant field.
• 2–4 years of expertise in front office, client support, or social platforms positions (ideally in a financial service or BDC environment)
• Expertise in Crypto, USDT, is a plus.
• Clear articulation and people skills.
• Skilled in Office productivity software, social platforms resources (Canva, Meta Business Suite, etc.), and CRM/chat channels.
• Robust client onboarding and issue resolution abilities.
• Friendly demeanor, well-groomed appearance, and a proficient in English.
• Task juggling skill and remain calm under pressure.
• Female applicant preferred