Customer support officer at Optimus Bank in Jigawa

Duties 

• Ensure efficient and prompt service dispatch to clients at all client support unit.
• Ensure productive Turn Around Time (TAT)in line with performance threshold agreements.
• Guarantee promptness and error free processing.
• Guarantee promptness implementation of end-of-day standardized processes which includes documentation.
• Ensure efficient utilization- of-physical assets at the Client support Unit
• Endorse Process Enhancements as it concerns Client support in a offer to guarantee service effectiveness and cost minimization.
• Ensure Zero Fraud Tolerance and Compliance-related Infraction
• Efficient Cost Management to guarantee that Client support sub-units are productive.
• Execute Account servicing & maintenance operation which comprises account upgrade and modify, stop cheques, standing guidance, internet banking, Account restriction request and removal etc.)
• Lead digital adoption in the branch.
• Preserve and modify client files

Expertise

At least 2 years’ banking expertise in Client support.