Customer service representative at Ruth and Roots in Ilupeju, Lagos
Organization:
- Ruth and Roots
Job Location:
- Ilupeju, Lagos
Employment Type:
- Full time
Date Posted:
Job Description
Role summary
- A Customer service representative at Ruth and Roots serves as a communication link between the company and her customers, delivers goods/solutions information, responses questions; and addresses any emerging customer-focused challenges with precision and effectiveness.
- The best Client support Senior leaders are genuinely excited to assist clients.
- They are patient, empathetic, and wholeheartedly expressive.
- They love to talk and comprehend the value of effective communication competencies.
- Client support delegates can put themselves in their clients’ shoes and support for them as required.
- The preferred candidate is someone who is social platforms savvy with a medical or healthcare profile.
Primary duties
- Serve as the point of reach out both physically and virtually between the organization and her clients, leading and endorsing the best goods and solutions for each customer's needs.
- Offer accurate information about the organization's goods and solutions to potential and new customers.
- Ensure clients' fulfillment with goods and solutions by addressing service issues and questions.
- Check in with clients through phone, social platforms or email to verify buy fulfillment.
- Revenue optimization and cross closing sales of goods and solutions to clients.
- Operating with your team members and other departments to find the most efficient initiatives to challenges.
- Escalation of clients' matters, service issues and response as required and accordingly.
- Follow information exchange standardized processes, standard procedures and rules.
- Keep records of clients' engagements, verify clients' payments and place clients' orders.
- Capability to advance goods productively and engage clients in a friendly manner.
- Physically capable to help clients with product questions.
- Service-oriented, with a positive mindset and a enthusiasm for assisting people.
- Robust issue resolution abilities and the capacity to remain calm under pressure.
- Meticulous and competent of handling multiple responsibilities in a occupied environment.
- Clear articulation and people skills.
- Robust bargain and closing abilities.
- Capability to operate independently and oversee various key focuses.
- Competence in Office productivity software and CRM operational structures.
Qualifications
- Applicants must have a academic qualification in any applicable area.
- 0 - 3 years of expertise.
- The applicant required location or around Ilupeju, Lagos.
Application Due Date
- Tuesday 19th Aug, 2025
Steps To Apply
Suitable applicants should send their application and Resume to: hr@ruthandroots.com using the Position name as the subject of the email.