Customer service rep at Onyx Beauty Hub in Island, Lagos

Position Overview

The Customer service rep will act as the primary point of reach out for our clients, offering outstanding service both online and in person. This position requires someone who is communicate effectively, responsive, and genuinely committed to customer care and the beauty industry.

Primary duties

• Manage client questions through phone, email, social platforms, and retail.
• Offer precise product information and tailored strategic guidance.
• Process orders, track supplies, and oversee after-sales service.
• Settle service issues and concerns promptly, preserving a positive corporate identity image.
• Work alongside internal departments to guarantee a smooth client journey.
• Document and documentation client response to assist elevate support quality.
• Preserve client engagement records and CRM status reports.

Qualifications & Credentials

• At least 3-4 years’ expertise in client support (expertise in beauty, fashion, or premium experience industry will be an added advantage).
• Clear articulation competencies — both documented and verbal.
• Skilled in using CRM resources, social platforms channels, email, and chat apps.
• Robust people skills with a specialist and polished demeanor.
• High emotional intelligence and capability to stay calm under pressure.
• Meticulousness and a client-first mentality.
• Must reside around Ikate, Lekki or nearby zones — this is a key requirement.

Preferred Attributes:

• Expertise in premium experience hair goods and client preferences.
• Friendly, respectful, and service-oriented personality.
• Capability to oversee various duty productively and precisely.

Our offerings

• Remuneration: N120,000 - N250,000 / month.
• A chance to operate with a agile and driven team.
• Avenues for advancement in a respected premium experience corporate identity.
• Attractive remuneration and effectiveness-based rewards.
• A innovative and client-centered work environment.