Customer support officer at Mactay Consulting in Lagos

Position Concise

As a Customer support officer (Call Center) you will be necessary to offer outstanding client support to the organization's subscribers by responding questions, addressing service issues, presenting product information, and helping with account management through phone calls, emails, or live chat, while conforming to organisation's guidelines and delivering set key indicators like call solution rates and client fulfillment levels.    

Duties

• Responding client calls regarding invoicing concerns, service questions, product information, account status reports and service issues.
• Recognizing the root cause of client challenges, offering initiatives and making sure on-time settlement inside the organisation’s standard procedures
• Actively presenting applicable company goods and solutions to clients based on their needs and active strategy
• Precisely documenting client engagements, involving details of questions, service issues and outcomes in the CRM system
• Preserving high levels of client support by meeting established quality indicators like call managing time, first reach out solution and client fulfillment
• Keeping current with the latest organisation’s goods, solutions, rules, and system status reports to offer precise information to clients.