Business Customer relationship officer at Unified Payments Services Limited in Lagos

Position Overview

Proper management of clients to guarantee new businesses are won and current businesses are preserved and grown. To offer support to team members

Duties

• Oversee connection with customers to grow the current business.
• Collation of duty from within and outside the organization Call Notes/Sessions.
• Check in to supply on obligations made to customers at sessions, using call notes as a mentor.
• Ensure solution of customers’ service issues/requests within accepted SLA.
• Making sure that no receivable stays beyond 30 days with customer.
• Trending banks’ Status updates needs and proactively making sure that banks subsequently get such documentation without prompting.
• Project setup of Request for Execution (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
• Check in to get sign offs on PRFs, RFIs and PDDs internally.
• Collation, updating, tracking and project setup of customers’ birthdays and yuletide donation items.
• Dispatch of birthday and Yuletide Grants to customers.

KPI

• Rising Market distribute with customers based on accepted KPIs.
• Updating and check in on outputs to customers within accepted timelines/SLAs.
• Prompt presence to/closure of customers’ requests.
• Check in on Helpdesk and applicable assist teams to guarantee all reported concerns are settled within accepted SLA.
• Check in with customer(s) to guarantee outstanding invoices are settled within 30 days.
• Project setup of Request for Execution (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
• Collation of customer Birthday lists, advisement and project setup of customers’ birthday and yuletide donation bundles a day before the birthday.

Qualifications

• Education: Bachelor's degree Academic qualification (2:1 or 2:2) or Higher national diploma (Upper Credit) in any course.
• Others: Professional certification – added advantage.
• Expertise: 4-6 years as a business customer relationship officer.

Expertise:

•  Promotion and or sales expertise/expertise 
• Prior expertise in the financial industry is a plus.
• Good expertise and application of connection/key account management
• Card/Payment sector awareness-added advantage.

Ability / Skills:

• Computer competencies (Microsoft Word, Excel and PowerPoint - compulsory)
• Good people skills.
• Critical reasoning and logical abilities
• Good drafting and spoken communication information exchange & public speaking
• Capability to operate with minimal oversight
• Good analytical abilities
• Capability to operate under pressure.