Connection Management Officer at Wema Bank Plc in Nigeria

Position Overview

The Connection Management Officer is a part of the business development team who builds and sustains connections with clients, conceptualizes, exploits, and consummates sales avenues, drawing in potential business-related & in-store clients. To observe the contest to see what plans are being used in order to stay forward of the contest.

Risk mitigation strategy:

• Capability to recognize an acceptable level of lending risk, in line with the bank’s risk appetite statement and to optimize profit from that transaction.
• Adhere with the Bank’s grievance solution process to settle the matter, preserve our high service guidelines and minimize further risks / losses.
• Reduce risks through compliance to KYC adherence as per the bank rules and standardized processes in all your processes to reduce losses due to frauds.
• Discuss loan terms and terms and carry out collateral risk assessment to guarantee adherence with the banks rules and standardized processes.
• Verify that every recordkeeping is valid and finalize in allocated project sample.
• Conforming to the Bank’s rules and standardized processes

Finance Management:

• Extract and evaluate balance sheet and income statement, money movement projections and other sophisticated financial statements, offering precise evaluation.
• Execute prequalification evaluation and evaluation of financial requirement and risk of funding requests within structure of Bank credit culture and ongoing economic and market trends.
• Evaluate balance sheet and income statement of new client and assess all loan documents.
• Supports to the growth of deposits, loans and overdrafts to boost returns of the branch.
• Prepare and help the Branch Managers to finalize deposit financing and credit proposal papers.
• Discussing terms all agreements with potential clients
• Responding client questions about credit terms, goods, prices and accessibility

Client support:

• Supply and always preserve client support guidelines, for upgraded service dispatch.
• Log clients’ service issues through the client query register recognizing the root causes and dealing with them at acquire to prevent recurrence.
• Offer suitable goods and solutions through the most appropriate channel to guarantee that clients’ needs are fulfilled.
• Proposal a regular yet differentiated customer experience by presenting comprehensive needs evaluation and meeting to key customers in project sample management taking ownership of all categories of client support matters.
• Regular and ongoing contact with customer offering finalize, brief project sample cost assessments and direction.
• Serves as a troubleshooter for the customer, assisting them recognize financial funding evaluation benchmarks, identify and manage matters that arise as meeting moves closer to decision.
• Follows with the use of suitable methods and standardized processes anticipated of all members of employees who are constantly in touch with the clients.
• Guidance clients on financial solutions
• Manages client service issues and solve challenges.
• Compelling clients on banking goods and solutions
• Approach and sign on new clients

Team lead:

• Work alongside peers in the branch to guarantee efficient assist and service dispatch.
• Support to conceptualizing a positive and initiative-driven culture, which includes meeting all safety and well-being adherence qualifications.
• Position model and live the Bank’s values while conforming to all corporate Human resources rules.
• Exhibit Good management abilities.