IT assistance Staff at Redbiller Technologies Limited in Ikota, Lagos

Position Overview 

The IT assistance will be in charge of addressing user concerns with consolidation. The preferred candidate should be technology-savvy, results-driven, and competent of diagnosing issues software, hardware, and network concerns quickly and productively, while operating closely with different teams to guarantee smooth internal and customer-facing assist.

Duties

• Offer prompt IT assistance to employees and clients through email, phone, or in person.
• Diagnose issues and settle software, hardware, and network access concerns.
• Help with orientation new users — setting up emails, entry rights, and resources.
• Report to higher support tier unresolved concerns to the suitable team or external vendor.
• Track and documentation recurring concerns, proposing permanent initiatives.
• Manage records of IT systems support requests, outcomes, and FAQs.
• Assist the use and comprehension of the organization’s digital goods or channels.
• Execute other IT-associated duty as allocated.

Credentials

• A First Academic qualification from a Higher Institution.
• At least 2 years of expertise in technology assist, IT helpdesk, or a relevant position.
• Capability to convey system problems transparently to non-technical users.
• Understanding with basic programming languages like PHP and JavaScript
• Good logical and analytical abilities.
• Meticulousness and outstanding schedule control competencies.

Additional Info:

Proximity to the Island (Ikota) would be highly preferred and taken into deliberation.