Customer service representative at United Nigeria Airlines - 3 Openings in Nigeria

Position Overview

The Customer service representative is in charge of Ticketing and Booking arrangements, arrival processing, boarding and Baggage solutions. The Customer service representative documentation to Station Manager and are allocated the duty of exercising productive and efficient sales, arrival processing, boarding and baggage solutions of all United Nigeria Airlines Ltd.

Obligations / Responsiblities

• Ensures Tickets are not sold on credit
• Follows firmly to all Ticketing Time Limit qualifications established by United Nigeria.
• For all Ticket buys – all payments must be in cash or credit cards before ticket is issued
• Ensures modify possessing applicable information regarding flight plans, Flight timing and fares
• Ensures all necessary resources/materials needed for booking arrangement and ticketing, arrival processing, Boarding, are accessible and operational before beginning of responsibility
• Ensures receipts, tickets, ticket jackets are accessible at all time if not make prompt request to the manager
• Ensures routine flight programme is promptly accessible
• Ensures arrival processing, sales, boarding of passengers are carried out according to United Nigeria SOP
• Ensures sales, excess baggage charge settlement at the end of routine’s processes
• Ensures intending passengers hold valid ticket before arrival processing and boarding.
• Ensures valid recognition before arrival processing
• Creates passenger manifest and make sure it goes with the flight
• Participates to any other responsibility allocated by the manager

Expertise & Certification

• Higher national diploma or Bachelor's degree in any discipline
• A higher academic qualification is a plus.
• Must be capable to operate late hours and juggle duties.
• At least one (1) year expertise in applicable field

Necessary Competencies:

• Outstanding verbal and professional writing competencies.
• Outstanding interpersonal and client support competencies.
• Outstanding sales and client support competencies.
• Outstanding planning abilities and meticulousness.
• Outstanding schedule control competencies with a verified ability to deliver on time.
• Robust logical and analytical abilities.
• Robust supervisory and management abilities.
• Capability to formulate operating strategic collaborations with all employees in airlines at the airport
• Capability to assign priorities to tasks and to assign them when suitable.
• Capability to operation well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Skilled with Ms office tools or associated software.