IT systems support Technician at Cavista in Ilupeju, Lagos

Role summary

We are looking for a highly proficient  IT systems support Technician to offer technical support and assist for hardware, software, and network associated concerns across the company. The preferred candidate will be in charge of diagnosing issues IT challenges, preserving operational structures, and making sure smooth daily processes for final users. This position requires competence in Microsoft Azure, cloud structure, and Information security industry standards.

What will you do

• Offer first-line IT assistance to employees by diagnosing and addressing hardware, software, and network-associated concerns.
• Install, set up, and preserve computers, printers, mobile devices, and other IT tools to guarantee most effective effectiveness.
• Track and preserve Technology infrastructure, which includes servers, networks, and guard operational structures, with a concentration on Microsoft Azure cloud solutions.
• Oversee Azure User access directory (Azure AD) for user account provisioning, entry regulates, and guard rules.
• Help with user account management, which includes password resets, entry requests, and system settings.
• Address IT service requests and incidents without delay, making sure minimal disruption to processes.
• Execute system status reports, patches, and software system setups to preserve guard and effectiveness.
• Help in IT asset stock management, tracking and documenting IT tools and permits.
• Assist remote employees by diagnosing issues VPN, cloud-based operational structures, and remote desktop environments.
• Work alongside the IT team on projects, upgrades, and execution of new technical solutions, especially Azure-based initiatives.
• Execute Azure guard industry standards, which includes position-based authorization (RBAC), identity protection, and endpoint guard.
• Offer user development and direction on IT industry standards, cloud-based teamwork platforms, and guard procedures.

Credentials

• Bsc in Information Tech, Computer Science, or a relevant field (or equivalent work expertise).
• 1-3 years of expertise in IT systems support, helpdesk, or IT assistance positions.
• Competence in diagnosing issues Windows, macOS, and Linux operating operational structures.
• Practical experience with Microsoft Azure management, which includes Azure AD, virtual machines, and cloud guard.
• Solid understanding of User access directory, Workspace 365, relationship building procedures, and cloud-based solutions.
• Understanding with ticketing operational structures and IT service management frameworks (e.g., ITIL).
• Expertise in cybersecurity industry standards, firewalls, and endpoint guard.
• Capability to operate independently and jointly in a dynamic environment.
• Robust analytical abilities, client support onboarding, and clear articulation abilities.

Additional Information:

• Attractive remuneration 
• 5 - day working schedule
• In-field
• Attractive Health Coverage (Employee + Spouse + 4 children)
• Employee well-being initiatives
• Employee Capacity-building plans
• Career advancement.