Chief, IS Processes & Service Dispatch at Benmaris Limited in Nigeria
Organization:
- Benmaris Limited
Job Location:
- Nigeria
Employment Type:
- Full-Time
Date Posted:
Job Description
About the Position
- Offer specialized skill during planning phase and execution of Technology infrastructure initiatives and final user aid offerings on Windows, Linux, and UNIX channels.
- Offer technical direction and assist to service vendors, which includes TGITS making sure that local circumstance and environments, in addition to local technical and organizational needs are well comprehend and captured during initiative design and deploying.
- Engage in the definition and evolution of the Technology infrastructure plan, operational structures, methods, roadmaps making sure they meet both business and local targets in line with the organization’s IT plan and Data administration standard procedures.
- Help the IS Divided Solutions Manager in managing the dispatch of IT projects in JV Asset making sure that project strategize plans, financial plans, and targets are was aligned with. Endorse to IS Divided Solutions Manager the assets necessary to successfully supply IT projects.
- Execute information exchange plans to users about organized system evolutions and formulate and execute necessary adjustment management measures.
- Work in close partnership with TGITS to guarantee that IT generation operational structures and final users aid offerings are optimally customized, managed, and in sync to industry standards to protect generation data and supply the anticipated business values.
- Collaborate with IS Divided Solutions Manager in making sure that IT Service Management methods (System issue, Issue, Service Requests management etc.) in JV Asset are optimally setup and that SLA targets and KPIs are accomplished.
- Organize and oversee routine the solution of incidents, service requests, adjustment requests, challenges etc. making sure minimal non-operational time to operational structures and solutions. In charge of the provisioning of servers, PCs, peripherals and IT hardware in JV Asset.
- Answer to applicable technical or hierarchical managers on significant points which hinder the proper functioning of IT support and make them conscious of challenges.
- Collaborate with the IS Divided Solutions manager to guarantee proper management of JV Asset IT tools stock in the CMDB.
- Organize IT service dispatch team and leading them to attain their purpose and targets.
- Make sure that employees and service providers adhere with extant Health, safety, and environment standardized processes in addition to preserve the secrecy of information.
- Offering of Technology infrastructure and User Aid offerings in a very big, multifaceted, and challenging environment that comprises users in various and distribute workspace sites, generation sites and vendor sites as necessary by the Asset’s Petroleum sector projects. Sophisticated IT architecture and operational structures, IT service management structure and leadership framework.
- Very sophisticated and difficult business environment due to low market rates, unfavorable economic policy, decreasing financial plan, stringent work collaboratively/compliance obligations, agile and sophisticated generation environments, and expected setbacks in processing of agreements and buying needs.
- Offering of most effective IT steward structure management and final user aid offerings is fundamental to the organization’s future and digital transformation lead.
- Make sure that IT architecture and IT service structure are well-adjusted to affiliate IT and business environments
- Manages the daily processes of IS Divided Solutions in JV Asset making sure that IT projects, Technology infrastructure solutions, and user-aid offerings are optimally
- fulfilled to business and final users. In charge of the dispatch of the unit-specific targets in JV.
- Track and check in with local and TGITS assist teams to settle incidents, service requests, adjustment requests and or system defeats.
- In charge of the tools stock in JV Asset making sure the protection and guard of data.
- Familiarize self with Organisation’s crisis standardized processes, carry out allocated duties safely and documentation any system issue, unsafe act or process.
- Verify that every staff under his/her oversight are well prepared and conscious of their Health, safety, and environment duties with uninterrupted supervising.
- Carry out allocated obligations safely according to Organisation’s Health, safety, and environment standardized processes in such a manner to reduce / eliminate unsafe exposure to self or member workers.
Qualifications
- Academic qualification in Information Tech, Computer Science, Engineering, or its equivalent.
- At least 10 years’ expertise in IT with a minimum of 5 years’ expertise in IT service and structure management with general comprehension of O&G processes.
- Effective communication competencies, outstanding company and methods, and service dispatch expertise.
- Expertise in IT solutions management (ITSM) is crucial, practical understanding of French Language is a plus.
Application Due Date
- Monday 29th Sep, 2025
Steps To Apply
Suitable applicants should: Click here to submit application online