Local Exchange Regulate Officer at Standard Chartered Bank in Victoria Island, NG

Settlement:

To guarantee routine CCI settlement (Securities and Cash) and escalation of exceptions to the Chief of Securities Solutions Processes

Quality Service:

To guarantee the highest levels of Client support and proactively pursue enhancements to meet client needs and qualifications and where avenues arise to exceed them in accordance with the business strategy and in close communication link with sales and product associates; and help the Customer support Manager in offering quality responses to customer queries on Local Exchange promptly.

Guard Management:

Direct and evaluate assessment/internal regulate documentation and pursue loss avoidance, with due regard to the expenses and risk regulate standardized processes. Co-ordinate and convey all matters concerning the development and management of guard, make sure that efficient business continuity strategies and crisis management standardized processes exist, and to validate adequate protection of employees, assets and real estate. In the event of necessity explore fraud, loss, and other discrepancies. Take measures to prevent drug money laundering, computer, and communications guard as per standard procedures.

Adherence:

In conjunction with Country Adherence Officers, Chief of SS processes and Head Communications officer, Nigeria ensure, without collapse, that unit follows with the Bank's regulations and local legal provisions.

Rival Benchmarking:

To benchmark client support with the market (which comprises all suitable service vendors in the service industry) and rival pricing in the custody business and decide ways of delivering executive guidance.

Employees and agents:

Assist local workspace to guarantee execution of local Human resources rules, which includes assignment, profession organizing and development of employees and succession organizing in the zone under duty.

Audit and Inquiries:

offer prompt response to audit requests and make sure that suitable remedial action is taken in response to audit findings.

Projects And Additional Duty:

Any projects or additional duty allocated by Chief, securities solutions Nigeria.

Participants: Internal

• Chief of Securities Solutions Processes for Service dispatch and regulates
• Chief of Cash Management for Payment rules and interoffice methods
• Chief of Lawful for Compliance-related matters in respect of lawful recordkeeping, the Capital Market legal provisions and practice.
• Connection Managers/Service Management for Customer Servicing
• Transactional banking for Credit Authorization
• Group PMs for New product execution.
• Group Network Solutions Managers for Regulatory framework, Cost and Service Uniformity
• IT Manager, project for direction on IT projects and execution
• Audit Manager for audit matters.
• Treasury/Front desk for FX reservation and ALM status updates.

External:

• Inventory Exchange and Compliance-related Bodies for rules and Market Procedures and industry projects.
• Industry Counterparts for communication link, benchmarking and exchanging common challenges.
• Overseas Institutional Clients for Customer support, Market progress updates, general communication link matters.

Credentials

• Education Bsc in Management or Community-related Science
• Development Compliance-related Status updates, ECCI PORTAL and Other Applicable to the position
• Qualifications CIBN, CIS, CISI, ACA, CFA are added advantages.
• Languages English.

Competencies And Expertise:

• MS Workspace suite
• Data evaluation
• Clear communication
• Partnering resources authorized by the bank.