Customer service rep at Carlcare Development Nigeria Limited in Lagos

Role summary

We are looking for a Customer service rep to assist our clients by managing questions, verifying orders, and addressing service issues. This is a great avenue for individuals who are patient, in charge, and keen to grow. No prior expertise is essential,recent college graduates are greet to submit application!

Primary duties

• Address client questions through phone, email, and chat in a prompt and specialist manner.
• Settle client concerns and service issues, making sure outstanding client fulfillment.
• Offer product information and help clients in making informed decisions.
• Process online orders, returns, and exchanges precisely and productively.
• Collaborate with the warehouse and shipping departments to guarantee prompt order fulfillment.
• Track stock levels and modify product listings as needed.

Credentials

• Interested applicants should have a Bsc.
• No prior expertise necessary, recent graduates are inspired to submit application.
• Competence in Office productivity software (Word, Excel, etc.).
• Clear expression and analytical abilities.
• Patient, in charge, and passionate about client support.
• Highly structured with the capability to thrive in a dynamic environment.