Customer support officer at Dangote Industries Limited in Lagos

Position Overview

To supply prompt, specialist, and efficient assist to clients by addressing standard procedure questions and concerns, while carrying out starting inquiries into more sophisticated cases. This position ensures an outstanding customer experience through precise direction and prompt service, assisting the organization’s reputation for reliability and responsiveness.

Primary duties

• Assume responsibility of service requests escalated from the Call Center and guarantee promptness solution.
• Offer clear and helpful direction to clients on using the organization’s mobile application and client portal.
• Carry out first-level inquiries for more sophisticated concerns by collecting applicable data and recordkeeping before escalation.
• Precisely record all client engagements, case status reports, and outcomes in the CRM system to guarantee proper tracking and client engagement.

Credentials & Qualifications

• Bsc (Bachelor's degree) or equivalent.
• 1–3 years’ expertise in a client support or IT assistance position.
• Outstanding verbal and professional writing competencies.
• Service-oriented with robust issue resolution abilities.
• Capable to grasp and clarify technical information in a simple, user-friendly way.
• Skilled in the use of CRM operational structures and standard workspace software (e.g., Ms office tools).