Customer support officer at Pullus Africa - 2 Openings in Nigeria

Overview

Pullus Africa is looking for a Customer support officer to serve as the first point of reach out for customers and associates, making sure clear communication, assist and solution of questions. The position requires a initiative-driven and service-oriented individual who can deliver promptly support, preserve positive connections and improve entire customer satisfaction. The Customer support officer will work alongside internal teams to guarantee smooth service dispatch and support to the company’s growth and reputation.

Primary duties

• Act as the primary reach out for client questions, service issues and response across various channels (phone, email, in-person and social platforms).
• Offer precise information about the organization’s goods, solutions and rules.
• Ensure prompt and specialist managing of client requests while preserving a high level of client fulfillment.
• Track, oversee and settle client service issues, escalating sophisticated cases as required.
• Preserve thorough and precise records of client engagements, questions, response, and outcomes.
• Assist the execution of client support rules, guidelines, and standardized processes.
• Help in conceptualizing and carrying out client fulfillment surveys, evaluating outcomes, and endorsing enhancements.
• Work alongside the sales, technical, and processes teams to guarantee client demands are fulfilled and exceeded.
• Offer periodic documentation on client support initiatives, hurdles, and advancement zones to the Client support Manager.
• Stay informed on organisation offerings and market trends to offer applicable and prompt information to clients.
• Managing standard procedure concerns and addressing managerial challenges as they arise.
• Managing IT systems support, coordinating workspace tools, and making sure the capability of tech assets
• Supervise workspace inventory stock, placing orders and making sure accessibility of necessary materials.
• Preserve structured submitting operational structures (physical and digital) for records, documentation, and correspondence.
• Help with planning sessions, getting ready minutes, and assisting internal communications.
• Assist commute logistics and accommodation structured for employees as required.
• Help management in getting ready demonstrations, documentation, and recordkeeping.
• Any other assignment allocated by the company.

Qualifications

• Bsc in Business Management, Information exchange, Promotion, or a relevant field.
• At least 2 years of expertise in client support, customer relations, or a relevant position.
• Robust interpersonal and verbal abilities with the capability to manage multifaceted clients productively.
• Outstanding analytical abilities, with the capability to remain calm under pressure.
• Competence in using digital messaging platforms, CRM software, and Ms office tools.
• A initiative-driven, empathetic, and service-oriented mentality.
• Resides in Maraba